BOOKING FEES

^{*Clients are charged a booking deposit of £20 or £50 (depending on whether they are seeing a clinic practitioner or external practitioner) for treatment.  This is held until the very last appointment; it is then redeemed against treatment or refunded.} 

^{*This booking fee is not refunded if inadequate notice of change or cancellation of booking is given. We consider adequate notice to be 24 hours. Therefore if notice is not given within 24 hours, you lose your deposit.}

^{*If you lose your deposit due to inadequate notice of change or cancellation to a booking, a further deposit would need to be taken prior to being able to book another appointment.}

^{*These fees are non-refundable if consultations are cancelled or changed within a 48 hour period.}

^{Please note that changes to appointments or cancellations can only be made between 10:00 – 20:00 Monday to Thursday and 09:00 – 17:00 Friday and Saturday. Out of hours messages cannot be accepted.}

CONSULTATION FEES:

^{Deposits must not be confused with consultation fees. If a consultation fee is charged, then you will be informed at the time of booking.  Consultation fees are:}

^{*£50 for minor ops & sclerotherapy}

^{*These fees are non-refundable if consultations are cancelled or changed within a 48 hour period.}

^{Please note that changes to appointments or cancellations can only be made between 10:00 – 20:00 Monday to Thursday and 09:00 – 17:00 Friday and Saturday. Out of hours messages cannot be accepted.}

LATE ARRIVAL:

^{If you arrive late for your appointment then we will be obliged to work within the appointment time that was originally allocated.  This will result in a shorter treatment time.}

LASER TREATMENTS:

^{Please note if you arrive for treatment and are unsuitable for treatment due to being tanned in any way i.e. fake tan, sun beds and sun exposure patients or you have not shaven, you will:}

^{*Forfeit one of the course treatments as you are unsuitable for treatment}

^{*OR charged the full cost of the treatment if it is a single treatment.}

^{*Lose part of your treatment time for shaving and may not receive full treatment.}

COURSES:

^{Any special offer or course purchase is non-refundable & non exchangeable if any treatment that was part of the course or offer has commenced.  They are valid for 18 months from the date of the booking. Your course of treatments may not be carried out by the same practitioner, although we will do our best to try to accommodate same practitioner treatment if you request this.Refunds, exchanges or credits can only be made if there is a change in the patient’s medical status/condition relating to the treatment and this change is verified by a GP or qualified person.}

 OFFERS & PROMOTIONS:

^{*Discounts are not valid in conjunction with any other current offer/promotion excludes consultations and may not be valid for use with all treatments. The offer/promotion will specify}

^{*All offers are subject to a full consultation and patient suitability}

^{*Changes Clinic reserves the right to withdraw offers at any time}

^{*Offer codes can only be used on the point of booking}

^{*If you are booking with a promotion or offer, please ensure the appointment or consultation is attended in clinic before the offer expires. Any appointments or consultations attended after the expiry date cannot be discounted.}

^{*Offers and promotions sent via email are valid from the date the email was sent. Any booking made prior to the receipt of the email cannot be discounted.}

^{*If you are entering into a treatment offer you must make payment before the offer expires.} 

GENERAL:

^{*You agree to be bound by these terms and conditions when using any of the services offered or introduced by the Clinic.}

^{*These terms and conditions may be amended by us at any time without prior notice.}

^{*It is your responsibility to read and understand these terms and conditions and raise with us any questions you may have. We are registered with the CQC and agree to comply with their Essential Standards of Quality and Service (further information can be obtained on request or from the CQC website) for those treatments audited by CQC.}

^{*For some treatments the Clinic is an introducing agent only. The surgeon or clinician that you consult is completely independent of the Clinic for Aesthetic injectable treatments, hair transplants and all vein treatments. Any service provided by the surgeon or clinician is entirely confidential between you and them. You agree that the Clinic has no responsibility or liability for the treatment or service that you receive with the exception of any treatment you receive from practitioners working with the Promax Lipo and Lynton Laser treatments, Hydrafacial, Sterex or advice given or application or use of DNA or Obagi products.}

^{*Subject to paragraph 15 below, there is no charge to you for the use by you of our facilities. The Clinic receives a commission from the surgeon or clinician that consults with you.}

^{*You agree to answer any questions put to you by us, the surgeon or clinician truthfully, completely and accurately and provide details of any prior medical conditions, allergies or other information which may affect your initial consultation, treatment or recovery.}

PAYMENT:

^{*Charges for treatments with Clinic practitioners are due to and be paid to the Clinic.}

^{*Unless specifically agreed in writing by us, payment is due on the day of the treatment. This also applies to clients in the “Changeplan” prepayment plan where the balance of treatment cost outstanding on the day of treatment shall be paid. If you do not pay in full on the day of your treatment, we will not accept further bookings until any outstanding amounts have been paid in full.}

^{*We reserve the right to require full payment or a deposit in advance in order to secure an appointment. In the event of cancellation or a missed appointment within 24 hours of the appointment then this payment is non-refundable.}